Tour Manager

Sandeep Kumar(India tour escort)

Tour manager usually accompany groups travelling by coach, although on specialist tours travel may be by mini-bus, car, boat, train or plane.

• Typical activities usually include:
  
  
  • welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
  • helping with passport and immigration issues;
  • helping people check-in and settle into their accommodation;
  • communicating a range of information on itineraries, destinations and culture;
  • informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
  • making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
  • organising entry to attractions and transport, such as car hire;
  • ensuring that the tour is running smoothly for individual members of the group;
  • responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;
  • dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
  • making contact in advance with places to stay or visit to check details and arrangements;
  • liaising with hotels, coach companies, restaurants and other clients;
  • advising about facilities, such as sights, restaurants and shops, at each destination;
  • occasionally making accommodation bookings on proposed dates;
  • writing reports and maintaining records;
  • organising and attending tourism events, conferences, workshops, seminars and exhibitions.
  
  
  
  

Tour Manager

My day-to-day responsibilities are all to do with customer service - that is, front line, face-to-face, sometimes without anyone to back up my decisions. 
I have to make decisions at all levels, depending on the situation and sometimes have to manage emergencies. I'm also responsible for the group's health and safety and I deal with local staff, guides and ground handlers. It's important to have cultural awareness and sensitivity about the destination you're working in. Other important aspects of the work are cash handling, accounting, report writing, presentation of information on a tour and local knowledge.

Tour manager must have following skills:

• the ability to get on well with people of all ages and backgrounds;
• a supportive, tactful and approachable manner;
• a pleasant, friendly manner with excellent people skills;          
• good listening and questioning skills;
• excellent planning and organisational skills;

• self-confidence and the ability to inspire confidence in others;
• the ability to make decisions quickly and change arrangements as required;
• the ability to work well under pressure and cope with emergencies;
• (India tour)

India Tour

• energy, stamina and the enthusiasm to cope with different people's needs and demands over long, often irregular, working hours;
• health and safety awareness;

India tour escort

• an interest in geography and historical sites.
• a flexible approach to work;
• independence;
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